Return Policy - Bae Shop

RETURN POLICY – BAE SHOP

YOUR RIGHT OF CANCELLATION:
You have the right to cancel your contract with BAE SHOP – baeshop.co.uk at any time up to 14 days after receipt of your goods, in line with your statutory rights. To cancel your contract you must advise us in writing, either by e-mail at contact@baeshop.co.uk or by using the Contact Us page of the website.

Should you wish to cancel your contract after the goods have been dispatched to you, you will be responsible for returning the goods to BAE SHOP – baeshop.co.uk within 30 days, at your own cost, unless the goods are faulty or misdescribed. Please follow our Returns Procedure.

You will be refunded for the goods within 30 days of notifying BAE SHOP – baeshop.co.uk in writing of the cancellation.

If you wish to cancel an order after it has been paid for then please email the order number and we will try to cancel this before it is dispatched, however, please note on some occasions orders may not be cancelled in time before dispatch.

REFUND POLICY
If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. The refund amount will be the total amount you have paid for the particular order or a fraction of this, depending on the nature of the fault at hand. Please note: it is your responsibility to advise us of any changes to your email address. Refunds can take up to 30 days from receipt of the return.

FAULTY ITEM(S)
If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item in writing (by post, by e-mail or by using the Contact Us page on the website).

We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries will be replaced if found to be inoperative on delivery, consumable items, (e.g batteries) are not covered for replacement during ‘normal’ use.

For items to the value of £15 sale price before VAT, excluding silver jewellery items, we request photographic evidence of any visible faults instead of a return. We request that any damaged silver jewellery items be returned to us as a 2nd Class large letter, please see our Returns Procedure.

The goods should be returned to us in line with our Returns Procedure.

We will check products returned as faulty. If the fault is verified, we will replace the item within 5 working days at no additional cost to you and you will be reimbursed for any reasonable carriage costs incurred by the return. If, for any reason, we are unable to replace the item (for example, due to discontinuation of a product), you will be offered a choice of a substitute alternative product or a refund for the faulty item.

For items over £15 sale price before VAT, please contact us via email at contact@baeshop.co.uk describing the type and extent of the fault and we will advise you how to proceed.

Please do not place duplicate orders for replacement of damaged/faulty goods.

For heavy, courier delivered items of the value of over £15 sale price before VAT with visible fault(s) that we wish returned to us, we can, upon request, despatch a replacement item and arrange a courier collection of the damaged item at the same time (please note this is only available in the circumstance that the recipient will be available at the address to pass the faulty goods to the courier)

In the event the faulty goods are to be returned to us by the recipient, please see our Returns Procedure. If the goods you have returned are found not to be faulty, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however, we will ask you to cover the delivery charges, and no return delivery charges will be refunded.

ITEM(S) DAMAGED ON ARRIVAL
In the unlikely event of you receiving a damaged product, you should notify us in writing, either by e-mail at contact@baeshop.co.uk or by using the Contact Us page on the website, within 48 hours of receipt of the goods.

For items to the value of £15 sale price before VAT, excluding silver jewellery items, we request photographic evidence of any visible damage instead of a return. We request that any damaged silver jewellery items be returned to us as a 2nd Class large letter, please see our Returns Procedure.

For items over £15 sale price before VAT, please contact us via email at contact@baeshop.co.uk describing the type and extent of the damage and we will advise you how to proceed.

For heavy, courier delivered items of the value of over £15 sale price before VAT with visible damage that we wish returned to us we can, upon request, despatch a replacement item and arrange a courier collection of the damaged item at the same time (please note this is only available in the circumstance that the recipient will be available at the address to pass the faulty goods to the courier).

Please note we will offer a refund for any damaged items instead of a replacement for orders overseas.

In the event the damaged goods are to be returned to us by the recipient, please see our Returns Procedure. Once we have received the goods at our Despatch Depot, we will examine the goods for the damage. If the damage is verified, we will replace the item within 3 working days at no additional cost to you and you will be reimbursed for any reasonable carriage charge incurred by the return.

If the goods you have returned are found not damaged, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however, we will ask you to cover the delivery charges, and no return delivery charges will be refunded.

PLEASE DO NOT PLACE DUPLICATE ORDERS TO REPLACE DAMAGED ITEMS, it will not speed up the replacement process.

*IMPORTANT NOTE REGARDING EBAY GSP AND OTHER FORWARDERS – BAE SHOP – baeshop.co.uk accept responsibility for transit and delivery of goods to the address specified on the order. If the goods are sent on to the end customer via a third party, we require proof these goods were damaged upon arrival with the third party, not the end customer. We can accept no responsibility for damage that occurs during transit from a third party to the end customer.

ITEM(S) NOT REQUIRED
If you wish to return an unwanted item, you must notify us in writing (either by e-mail at contact@baeshop.co.uk or by using the Contact Us page of the website) within 14 days of receipt of the item. A refund will be credited back to your original method of payment for the item only within 30 days of you notifying BAE SHOP – baeshop.co.uk of the cancellation. Providing we have received the item back.

The item should be returned to us in line with our returns instructions within 28 days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and ‘as new’.

This condition does not apply to perishable (those items supplied with a printed Use By date) items unless previously agreed in writing with BAE SHOP – baeshop.co.uk.

EXTRA ITEM(S) DELIVERED
If, by mistake, we supply you with extra items, you must notify us immediately, either in writing (by e-mail at contact@baeshop.co.uk or by using the Contact Us page on the website). The item(s) should be returned to us in line with our Returns Procedure. Once the goods have been returned to the Despatch Depot, you will be reimbursed for any reasonable carriage charge incurred by the return.

If you do not inform us of receipt of extra items and you are found in possession of goods that you have not paid for, you will be charged for the goods in full.

NON-DELIVERY OF ITEM(S)
We class an order as non-delivery if it has not arrived within 2 weeks. You have 21 days from when you made your payment to notify us of any missing, damaged or faulty items. Orders over this time period will not be refunded or replaced. Please contact BAE SHOP via email at contact@baeshop.co.uk or the ‘contact us’ form on the website. Please provide us with the original order number as reference.

We will then investigate the non-delivery with the relevant delivery service provider used for the order and offer you a replacement order to be sent out or a full refund for the undelivered goods within the required 21 days.

Please do not place duplicate orders for replacement of non delivered goods.

RETURNS PROCEDURE
Please note, as stated above, in the event of an item arriving damaged contact must be made to ourselves in writing and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return. Items should be returned in their original packaging and ‘as new’ to the Despatch Depot:

Ancient Wisdom Dropshipping,
(BAE SHOP – baeshop.co.uk)
Europa Drive, Shepcote business park
S9 1XT

Before returning any items, you must inform BAE SHOP – baeshop.co.uk of the reason for the return. Please quote your original order number on all returns and correspondence.

In the event of an item returned to BAE SHOP – baeshop.co.uk not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.

We advise that customers return items of high value (£15 or more) a return signed for second class.

If an item(s) is returned to BAE SHOP – baeshop.co.uk without any written communication, and not in line with our returns procedure, BAE SHOP – baeshop.co.uk will not compensate for any transport costs involved.